Wall & FifthSecurity & Support
Serious products.
Security to match.
Your customers trust you with their information. Your business depends on the software. Security deserves the same care as everything they can see.
The principle
Trust is built beneath the surface.
A polished interface is only one part of a serious product. The questions underneath it matter just as much: who can access information, how the system handles misuse, and who takes responsibility when something needs attention.
Security belongs in the architecture, the code and the way a product is operated. For a Wall & Fifth project, the controls and ongoing support need to be defined around the product’s risks and agreed scope.
Explore the detail
Four parts of a stronger product.
Secure Development
Security starts with how a product is designed: the permissions, the data flows and the decisions behind every action.
Explore developmentData Protection
Understand what your product collects, where it goes and who can access it. Make those decisions before the data starts arriving.
Explore dataHosting & Infrastructure
Your product depends on more than its code. Hosting, domains, databases and business accounts each need the right configuration and a clear owner.
Explore infrastructureMaintenance & Support
Decide who maintains the product, who responds when something changes and what recovery should look like. Put the agreement in place before you need it.
Explore supportThe approach
Start with what needs protecting.
A public website, a subscription app and a platform handling private documents have different risks. Security planning should begin with the people using the product, the information it holds and the consequences if something goes wrong.
For a new build or an existing platform, the scoping conversation covers user roles, sensitive workflows, integrations, infrastructure and the expectations after launch. Those decisions give the development work a concrete brief and make responsibilities visible to everyone involved.
- Access
- Who can sign in, see information, change records and administer the product?
- Exposure
- Which forms, uploads, APIs and third-party connections accept untrusted input?
- Continuity
- What needs to be monitored, backed up, restored and supported?
Protection, explained
What about viruses, hacks and spam?
These concerns span several systems. A website can have application vulnerabilities. A mailbox can be compromised. A team member’s laptop can pick up malware. Protecting one does not automatically protect the others.
For the product itself, the relevant discussion includes permissions, input validation, software updates, abuse prevention and safe handling of uploaded files. For business email and devices, it includes account protection, endpoint security and the people administering those services.
If email, domain or device protection is part of your brief, raise it during scoping so the work and its owner can be agreed. A website rebuild alone does not resolve a compromised mailbox or remove malware from a laptop.
Understand hosting and infrastructureBeyond launch
Know who is there when you need them.
Software needs attention after it goes live. Dependencies change, services evolve and the way customers use a product can introduce new risks. A sensible launch plan includes a decision about who will look after it.
Build delivery, fixes covered by a project agreement and ongoing maintenance are separate responsibilities. Support hours, monitoring, update schedules, response targets and third-party costs should be written into the relevant agreement. Ask us to scope these around the level of cover your business needs.
Explore maintenance and supportMeaningful assurance
Ask for the detail behind the claim.
A useful security conversation ends with specifics: the controls in scope, how they will be checked, the responsibilities at handover and the gaps that still need a decision. Hosting-provider features and certificates should be assessed separately from the application built on top of them.
Where your procurement process needs independent penetration testing, a particular security standard or documented evidence, bring that requirement into discovery. The assessment, remediation and any retesting need their own scope. No online system can be promised to be immune from attack.
Clarity from the start
The right protection.
The right agreement.
Your product’s risks, controls and support needs belong in the project conversation. We’ll help you define the brief and identify what needs a separate assessment or specialist input.
Talk through your requirementsStraight answers
Before you
put your trust in it.
How secure will my Wall & Fifth project be?
That depends on the product, its data, the controls implemented and how it is operated. We can scope the security requirements alongside your build and identify what needs separate assessment or ongoing care. The agreed project specification is the reference for what your delivery includes.
Do I need antivirus for my website?
Endpoint antivirus protects devices such as laptops. Web products also need application and infrastructure controls; an antivirus label is not a substitute for these. If your product accepts files, upload restrictions, private storage and malware scanning may form part of its design. Email and device protection should be scoped separately where needed.
Is ongoing security support included?
Check your agreement. The support period for build defects, scheduled maintenance, monitoring and incident assistance are different types of cover. We can discuss an ongoing arrangement, with the scope, hours, response targets and costs set out before it starts.
Are all projects independently penetration tested?
Do not assume an independent penetration test is included in a standard build. If you need one, specify the systems to be tested, the independent assessor, the timing and the allowance for remediation and retesting in the project scope.
Can I discuss security before starting a project?
Yes. Share the type of product, the information it will handle, the user roles and any customer or procurement requirements. That gives us a useful starting point for scoping the build and the support it will need.
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